At Taillour, we hope you are pleased with your purchase. If you wish to return an item, please refer to the information below.
Returns
You have 14 days from the day after receiving your order to notify us that you wish to cancel your purchase.
Once you have notified us, you have a further 14 days to return the item.
Items should be returned unworn, other than what is reasonably necessary to examine and try them on, with their original labels and packaging where possible.
Please take reasonable care of returned items. We may make a deduction from your refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.
How to return an item
To arrange a return, please contact us at studio@taillour.co.uk with your order number.
Returns should be sent to:
Taillour
No.98
Commercial street
Spitalfields
London
E1 6LZ
Customers are responsible for the direct cost of returning items when exercising their change-of-mind cancellation rights.
We recommend using a tracked postal service and retaining proof of postage.
Refunds
Eligible refunds will be issued to the original payment method.
We will refund the price of the returned goods and any standard outbound delivery charges that must be refunded under applicable law. Additional charges for an upgraded delivery service are not refundable.
Refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Faulty or incorrect items
If an item arrives faulty, damaged or not as described, please contact us.
Your statutory rights under the Consumer Rights Act 2015 are unaffected by this policy. Where applicable, Taillour will cover reasonable return costs for faulty or misdescribed goods.
Statutory cancellation rights
You may exercise your statutory right to cancel by sending us a clear statement of your decision within the applicable cancellation period.
A model cancellation form and full cancellation instructions will be provided as part of our customer information.
This policy does not affect your statutory rights.
Your Right to Cancel
You have the right to cancel your purchase within 14 days without giving any reason.
The cancellation period expires 14 days after the day on which you, or someone nominated by you other than the carrier, receives the goods. For orders delivered in separate parcels, the period runs from receipt of the final item.
To exercise your right to cancel, you must inform us of your decision by a clear statement, such as an email to studio@taillour.co.uk or a letter sent to our postal address.
You may use the model cancellation form below, but this is not obligatory.
To meet the cancellation deadline, it is sufficient to send your cancellation notice before the 14-day period expires.
If you cancel, we will reimburse all payments received from you, including standard outbound delivery costs where applicable. We are not required to reimburse additional costs arising from your choice of a delivery method more expensive than our least expensive standard delivery option.
We will make the reimbursement without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. We may withhold reimbursement until that point.
Refunds will be made using the original payment method unless you expressly agree otherwise, and no fees will be charged for the reimbursement.
You must send the goods back without undue delay and no later than 14 days after informing us of your cancellation.
You are responsible for the direct cost of returning the goods. You are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
These cancellation rights are subject to applicable statutory exceptions. Your rights in relation to faulty or misdescribed goods remain unaffected.
Model Cancellation Form
You may download and complete our model cancellation form and return it by email to studio@taillour.co.uk.
Use of this form is optional. You may also cancel your purchase by emailing us a clear statement of your decision.